Privacy Policy for Grid Integrity Solutions, LLC

Grid Integrity Solutions, LLC (“we,” “us,” “our”) specializes in engineering, consulting, grid modernization, resilience analytics, and operational technology (OT) support for electric utilities and energy infrastructure organizations. We understand the sensitive nature of utility‑sector information—including critical infrastructure information (CII), BES Cyber System information, and cybersecurity‑related data—and are committed to protecting the confidentiality, integrity, and security of information entrusted to us.

 

By using our website, services, or digital platforms (collectively, the “Site”), you consent to the practices outlined in this Privacy Policy.

 

1. Information We Collect

1.1 Information You Provide

We may collect information that you voluntarily provide when you:

- Request information about our grid‑related services

- Fill out contact forms or upload documents

- Sign up for newsletters, reports, or updates

- Engage in technical assessments or consulting projects

- Communicate with our technical or support teams

 

This may include:

- Name, email address, phone number

- Company name, utility type, and service territory

- Job title or role

- Engineering or project‑specific details

- Documentation voluntarily provided related to operations, infrastructure, or OT/IT systems

 

1.2 Automatically Collected Information

When you interact with our Site, we may automatically collect:

- IP address and general location

- Browser type, device, and operating system

- Pages visited and time spent

- Referring URLs

- Date, time, and session metadata

- Cookies and analytics identifiers

 

We do not collect operational utility data unless explicitly provided by you under contract.

 

1.3 Cookies and Tracking Technologies

We use cookies to improve Site functionality, analyze visitor behavior, personalize user experience, and deliver content relevant to electric utility professionals.

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2. How We Use Your Information

We may use information to provide engineering and consulting services, deliver reports, improve security, prevent fraud, and support client needs.

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3. Industry‑Specific Information Handling

Electric utility work may involve:

- CII, BCSI, network diagrams, protection documentation, NERC CIP materials.

We maintain strict confidentiality and security controls.

 

4. How We Share Information

We do not sell information. We may share data with trusted providers, subcontractors, or authorities when legally required.

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5. Data Security

We use encryption, secure authentication, access controls, isolated environments, and secure deletion.

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6. Data Retention

We keep information only as long as needed for contractual or legal purposes.

 

7. Third‑Party Links

We are not responsible for third‑party site content.

 

8. Children’s Privacy

Our services are not intended for children under 13.

 

9. International Data Transfers

Data may be processed in the U.S. when accessed internationally.

 

10. Changes to This Privacy Policy

We may update this Policy as needed.

 

11. Contact Us

Grid Integrity Solutions, LLC

Email: info@gridintegritysolutions.com

Address: 45 Webster Ave, Cambridge, MA 02141

 

12. NERC CIP Information Protection & Critical Infrastructure Handling

We are not a NERC Registered Entity but align practices with NERC CIP principles.

 

12.1 Handling of CII and BCSI

We protect sensitive information with enhanced confidentiality.

 

12.2 CIP‑011 Information Protection

We use encryption, role‑based access, secure communications, and destruction workflows.

 

12.3 CIP‑004 Personnel Controls

Our staff follow internal cybersecurity training and confidentiality protocols.

 

12.4 CIP‑005 Electronic Access

We do not request or require persistent or privileged access to client environments.

 

12.5 Secure Disposal of CIP‑Relevant Information

We return or destroy sensitive data upon project completion.